That's right. Even with a service agreement, they will send the part to you so YOU can put it in or YOU can ship it back to them for repair. See what I mean by "Consumer Replaceable"? Oh, yeah by the way the parts they send out for you (to install all by yourself) will probably be "refurbished". Nope, you don't even get a new one.
Experience alone is not enough. On top of that, you need to ask for a client list. You want to know that they have a history of making customers happy with their tech support I.T. So customer testimonials will help prove their superior customer service. Without seeing proof, how can you be sure the company is right for yours?
There will be tricky decisions in many areas. Where servers are being used to tech support I.T applications that are used by multiple departments you are going to have to find ways to divide up the expenses between all parties involved. Bozzo went about transitioning to this new way of doing business in a clever fashion.
The Managed I.T support uttah answer is YES. I have found in my own experience that Carbon Copy Pro (CCP) covers these three essentials. CCP is a company that can teach anybody to market anything on the Internet.
Marty and Lee seem to love this. "If I say 'how's business going' and I don't see a client's face when he answers then I'm not getting the whole answer," Marty says. "I need to look in people's eyes if I can really help them. It adds a whole new level of accountability." Lee just likes the ability to connect to his clients and present his ideas without having to take a whole day out for travel.
If your firewall doesn't provide the level of detail described in this article, you should seriously consider upgrading. You can keep your existing router just turn off the firewall feature and buy a dedicated firewall.